Tractive Pet Cover | Make a Claim

How to make a claim

We’re sorry that something has happened to your pet and you need to make a claim.

To make a claim, first, complete a claims form together with your vet and send it to our underwriter, Covéa.

You can choose from two claims forms depending on your case:

a form for either a new condition or a form for a recurring condition.


Next, send the form either via Email or Post:

claims@petadminteam.com

Tractive, FREEPOST PETADMIN

Please note: This is freepost and no stamp is required.

Download Claims Form

Keeping your pet healthy

While we can’t always predict illnesses or accidents for our furry-friends, here are some tips to keep them happy and healthy, hopefully steering clear of any claims!

FirstVet

With FirstVet, you can make a video vet appointment, anytime, anywhere. So if you notice any changes in your pet’s behavior, you can get advice early to prevent things from getting worse! Plus FirstVet offers tons of helpful articles on dog and cat health!

GPS Tracker

With a Tractive GPS tracker, you can track your pets wellness and sleep patterns and even receive health alerts to detect potential issues early.

Keeping Active

We all know keeping our furry pals active keeps them in top shape. With the Tractive GPS, you can monitor every step they take, making sure they stay safe and never wander off.

If you have a query about how to make a claim, or a claim that is in progress, please contact Covéa directly by phone on 0330 024 2492
Lines are open Monday to Friday 09:00 to 17:00. Please quote your policy number when calling.


To make a claim under Third Party Liability (Dogs Only), please contact Covéa by:

Phone: 0330 024 2266 Option 1 New Claim followed by Option 2. (Opening times: Monday to Friday 9am – 5pm)

or via Email: liability.claims@coveainsurance.co.uk

Claims FAQs

Got questions? We have answers!

More Claims FAQs

In short, it’s our insurer (Covéa Insurance plc) that’ll pay your claim. Firstly they will assess your claim and then they’ll decide on whether it is valid or not. First, they will complete their assessment – which generally takes 1-3 working days – before they let you know the outcome of your claim.

Our insurer aims to pay out successful claims as quickly as possible. Should they require additional information, they will aim to collect this from you or your vet within 3 working days, and then process the claim as quickly as possible. Where a claim is accepted and payment is required from Covéa to you or your vet, they usually make this payment immediately.

We’ll display the latest status of your claim in our online customer portal but you can also call Covéa on 0330 134 8115 to get an update.

No, if your pet has a medical emergency you should contact your vet immediately as they will be able to decide on the best course of action. Should you then need to claim for any treatment and care your vet provides you will be able to submit this to us afterwards.