Manage Virtual Fence notifications

13 August 2018

Your dog just left the safe area but you’re missing notifications? Of course, this should...

Manage Virtual Fence notifications

Your dog just left the safe area but you’re missing notifications?

Of course, this should not happen at all! It’s one of the most important features of Tractive. Our customer support agents get this question a lot – Why didn’t I get any notification? Don’t worry, we have a few troubleshooting tips that may help you out.

Are the push notifications in general enabled on your smartphone?

(iOS only)
Click on settings and scroll down until you see the Tractive GPS app. There you can manage which kind of notifications we are allowed to show you.

safezone iOS settings

Are the push notifications enabled for your account?

Please visit the website and check your account settings.

safezone enabled push notifications

Is the Virtual Fence enabled?

  • Please open the drawer on the left side on your phone and click on the little “i” next to your desired pet. In the next list view, you’ll find the option to edit the Virtual Fence in the appropriate category.

Edit Virtual Fence

  • On the website, please click on Virtual Fence icon on the top right corner of the screen. After that the Virtual Fence will appear and you can adjust its size and position.
    Safezone webapp
    To confirm your changes please hit the Virtual Fence button again.
    Safezone webapp

Other reasons

  • Is your Virtual Fence in general set to the correct place?
  • Do you have internet on your smartphone/tablet?
  • Did you misspell the e-mail address on the website?
    (only for e-mail notifications of course)
  • If none of these tips are helping you, please contact the support team.
    We are here to help you!

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