Welcoming a furry friend into your family is a joyous occasion, but it also comes with a great deal of responsibility. Just like us, our pets can fall ill or have accidents, and it’s essential to be prepared for unexpected veterinary expenses. That’s where pet insurance comes in. With the right coverage, you can ensure your beloved companion receives the care they need without breaking the bank.

At Tractive, we understand the importance of choosing the right pet insurance provider to match your needs. In this article, we guide you through the key factors to consider when selecting the purrfect pet insurance policy for you. So, let’s dive in and help you make an informed decision for your furry friend’s wellbeing.

Choosing pet insurance: 9 factors to consider

Choosing a pet insurance policy that fits you best comes down to more than just the price or coverage limits. Here are nine important things to consider when choosing the right pet insurance provider.

1) Your pet’s needs and risks

When choosing pet insurance, the first most important factor to consider is your pet’s unique situation and needs.

Your pet’s age is important, as it may become more challenging to find coverage for older pets (typically over eight years old for dogs and cats) or very young pets (under eight weeks old).

You should also consider their breed, and which health conditions they may be susceptible to.

Think about your pet’s existing medical conditions. If your pet has a pre-existing condition, it will be important to find a policy that covers it – or else know the plan’s limitations.

Is your pet at risk of harming others? If so you might want to get a pet insurance plan that includes third party liability.

2) Budget and where you live

Besides your pet, consider other personal factors such as your budget and where you live.

How much are you willing to spend on a pet insurance premium each month or year? Or how much can you afford to pay for vet expenses out of pocket, with or without insurance? Find out how pet insurance will fit into and help your budget.

Consider also where you live, and the price and availability of veterinary services in your area. Pet insurance is especially helpful in areas where veterinary care is more expensive. One study found that vet fees vary drastically from place to place in the UK. In the US, some residents are even crossing over the boarder to Mexico to access more affordable veterinary care. For those facing high vet fees, pet insurance is a great option.

3) Types and number of pets

What type of pet do you have? While most policies focus on dogs and cats, there are also insurance options available for horses, rabbits, birds, and exotic pets.

If you have multiple pets, it’s worth considering a policy that covers them all to potentially receive a discount.

4) Coverage options and limits

When exploring pet insurance providers, it’s crucial to understand the coverage options and limits offered. Each company has different plans and policies, so take the time to review them thoroughly. Look for comprehensive coverage that includes veterinary fees, accidents, illnesses, and even specialized treatments like dental care or behavioral therapy.

Consider the policy limits as well. Some insurers offer a maximum payout per condition, while others have an annual limit. Ensure the policy provides adequate financial protection for your pet’s potential healthcare needs.

5) Exclusions and waiting periods

It’s essential to understand any exclusions or waiting periods that may apply to the policy. Exclusions typically include pre-existing conditions or hereditary conditions common to certain breeds. Waiting periods can range from a few days to several weeks before the coverage becomes effective. By carefully reviewing these aspects, you can avoid any unpleasant surprises when filing a claim.

6) Deductibles and premiums

Pet insurance policies often involve deductibles and premiums. A deductible is the amount you need to pay out of pocket before the insurance coverage kicks in. Premiums are the regular payments you make to maintain your policy. Consider your budget and evaluate how deductibles and premiums fit within it. Sometimes, choosing a higher deductible can lower your monthly premiums, but ensure it remains affordable in case of an emergency.

7) Claim process and customer service

A seamless and efficient claim process is crucial during stressful times when your pet needs medical attention. Research the pet insurance provider’s claim process to understand if it aligns with your expectations. Consider factors such as online claim submission, direct payment to the veterinarian, and prompt response times.

Additionally, excellent customer service is essential for a smooth insurance experience. Look for providers with positive reviews, accessible customer support channels, and knowledgeable representatives who can address your concerns and provide guidance when needed.

8) Customer reviews and reputation

Before finalizing your decision, take a moment to check customer reviews and the reputation of the pet insurance provider. Look for feedback on their claim approval process, responsiveness, and overall satisfaction levels. Reading about other pet parents’ experiences can give you valuable insights and help you make an informed choice.

9) Additional benefits and services

Some pet insurance providers offer additional benefits and services that can enhance your coverage. These may include coverage for:

  • complementary therapies
  • behavioral consultations
  • boarding fees in case you’re unable to care for your pet temporarily
  • veterinary fees abroad
  • holiday cancellation costs in case your pet falls ill
  • loss from theft, loss or death
  • advertising and reward if you pet should go missing

While not essential, these perks can add value to your policy and make a difference in certain situations.

More tips for choosing the right pet insurance policy

  • Insure your pet when they’re young and healthy. It tends to become more expensive and harder to find coverage as they age or develop health issues.
  • Choose right the first time. Changing policies can come with certain downsides (like previously covered conditions not being covered anymore) so choose wisely when it comes to pet insurance.
  • Don’t make your choice based on price alone. There are more factors to consider than just price alone. Choose the type of pet insurance that will best meet your needs and your budget.
  • Read the fine print. Take your time to read the terms & conditions before you agree to a pet insurance policy so there will be no unpleasant surprises later on.
  • Don’t just choose the plan with the highest payout limit. Knowing that your policy will cover a large amount of vet fees per incident or year is reassuring, but it’s not everything. Make sure your plan includes all the benefits you want (and maybe even more) rather than looking at vet fees benefits alone.


Choosing the right pet insurance provider is a vital decision that ensures your furry friend receives the best possible care without causing financial strain. By considering factors such as your pet’s needs, your budget, coverage types, exclusions, deductibles, customer service and reputation, you can make an informed choice that meets your unique needs. Choosing the right pet insurance plan can do wonders for a pet parent’s peace of mind.

Browse all pet insurance topics or check out the GPS pet tracker that could save your pet’s life.