Benefits of the Tractive subscription plan

Tractive often gets the question, why do you have to pay a monthly fee? Or why...

22 September 2015



Tractive often gets the question, why do you have to pay a monthly fee? Or why can’t you just insert your own sim-card? This blog entry will answer all of your questions and show you the advantages when you choose the Tractive GPS Pet Tracker with its subscription plan.

Easy to use

There’s no need to visit your local provider store, no need to worry about which tariff fits you and your pet, if there’s enough credit on the prepaid card or even the costs for an expensive 2 years contract.

simple, choose one plan and you’re good to go

You just visit our website, click on “activate your tracker” and within 5 minutes you are able to start tracking your beloved pet, guaranteed! The Tractive subscription plan is a flat-rate so it doesn’t matter how often and how long you are using the device. Pretty cool, right?

Works in over 80 countries worldwide

Yes, the orange spots are our supported countries, so almost the entire world. As an advantage of the pre-installed SIM you are able to access our service from all these countries with our premium plan.

  • Do you live near a border and often have access to the cellular network from abroad?
  • Do you want to track your dog on vacation?


Well that’s no problem for the Tractive GPS, cause it really doesn’t matter where it connects.

Uses multiple carriers in each country

The device also uses several providers in each country, meaning you really cannot lose your pet. This is not possible with a normal SIM card.

For example, here’s a view of Germany and its 2G coverage for all our 4 providers. There’s really no spot without a GSM network. Looks like it’s almost impossible to lose a pet then 😉

Any questions left? Or still not sure about the benefits of the Tractive subscription plan?

Feel free to comment or write our support team.
If you still got no Tractive GPS Pet Tracker, please visit our webshop.

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  1. Flo

    can you use one “service plan” to track multiple dogs or devices or must each have their own service?

    • Lisa

      Hi Flo,

      It is necessary to have one service plan for each device because every GPS Pet Tracking device communicates using cellular networks. We pay the cellular data fees for you and just charge you a small service fee. For this you can enjoy unlimited GPS tracking of your pet. But it is not a typical mobile phone contract, as we don’t charge any activation fee or any other additional fees. We don’t bind you into a contract, you can decide to stop or restart the service at any point in time 🙂

      If you have any further questions, please contact our support team

      Best regards,


  2. Magali

    comment puis activer mon 2 eme tracker Gps a mon compte ?

  3. Bonnie Wormsley

    Hi! I saw where you said “We pay the cellular data fees for you and just charge you a small service fee. For this you can enjoy unlimited GPS tracking of your pet.”
    Does that mean if i track my pet w the app, it will not use any data off my phone?

    • Julian

      Hi Bonnie,

      no it’s technically not possible to pay for your own data plan, the sentence just means that we pay all the costs which the GPS tracker itself is generating. (data & SMS)

      Best regards,

  4. CR

    In the US the G2 cellular is being phased out, AT&T is the primary cellular provider that Tractive GPS devices use & they will be cutting G2 service effective 01 January 2017 …..

    Will the Tractive GPS devices continue to function within the US or are we all a bunch of fools for buying your product & subscribing for 2-years of Premium service?

    • Lena


      AT&T is not the only service provider we are working with in the US 😉
      Our second partner is T-Mobile. That’s why we will still support the US and the Trackers will therefore work with the T-Mobile network.

      All the best

      • CR

        T-Mobile in many areas, including my area, depends on AT&T Towers …. I guess the fullness of the impact has yet to be seen & as T-Mobile tells me, really won’t be known until January 1st 🙂
        All I can say is that regardless of any future products or upgrade Tractive may do in the future, If I Have To Take My Business Elsewhere Tractive Will NEVER See Me Return …. the phase-out of 2G was made known more then 2 years ago & I see nowhere on your website that 3G capabilities are even being worked on by Tractive.

        All The Best Right Back At You!

        • Lena


          I’ve forwarded your message to our technical support team.
          You’ll receive an email from them shortly.


  5. Agata


    I live in the countryside near Tulln. Will Tractive work there with A1 or 3 network providers? Do you have some kind of a discount for purchasing 3 or more devices (I have 6 cats)? Thanks, Ag.

    • Simon

      Dear Agata,

      Our Tractive devices are able to connect to A1 and T-Mobile networks. Both networks combined are covering almost every spot in Austria. The tracker should work fine at your location.

      Please contact our customer support team via to get further information or details on prices.


  6. TR

    AT&T pulled 2G coverage in my home are January 1st, 2017. I didn’t know why the trackers stopped working until I researched it. They still work in the city some 40 miles away but this doesn’t help. Wish I had known these would be obsolete when I bought two of them 6 months ago. US buyers take notice, 2G is going away.

    • Simon

      Hi TR,

      we are currently working on a solution regarding the AT&T shutdown.
      If you need further information please contact us at


  7. Bathany

    My tracker quit working and the only email I ever get is that it isn’t normal business hours, despite the email being sent during business hours.

    • Chelsea

      Dear Bethany,

      A member of our customer service team has replied to your message this morning. We do our best to reply to all requests submitted to in 24 hours or less. So have no fear, help is on the way! 🙂

      Best regards,

  8. Marcus

    We have the tractive but coverage is poor in the Limousin France. Will you be upgrading the sim to 3g as 2g is not being invested in by service providers?