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Tractive Safe Zone - Title

Safer than safe: The new Tractive Safe Zone

Our Tractive support team is facing lots of questions and request every single day. Unfortunately, we cannot fulfill all request. Many of you have asked us to improve the Tractive Safe Zone feature. And, we are happy to tell you that we recently launched the new Safe Zone.

The new Tractive Safe Zone features

Some of you might have already noticed that you have a few new options when you create a new Safe Zone.

New Tractive Safe Zone - Create

Not only do you get the option of selecting the shape of it, but you also have the option of giving it a name and an icon.

Additionally,  it is now possible to add more than one Safe Zone which means you’re able to create a Safe Zones for your home address, your work address or maybe at a friend’s house.

New Tractive Safe Zone - Overview

We’ve created three different Safe Zones to show you how it looks.
As you can see, every single Safe Zone will be visible on the safe zone overview. Each zone can be disabled or adapted to your needs. All you have to do is select a Safe Zone and all the options will be shown.

Available on all platforms

New Tractive Safe Zone Webapp

The new Tractive Safe Zone is available on all Android and iOS devices with the latest update. In addition, our web app has been updated which gives you access to your Safe Zones. This means there’s also the option to configure your existing Safe Zones or to create a new one.

If you need any help, please leave a comment or send us your feedback through our support form.

Contact Support

Simon

Simon

Simon is supporting the Tractive Team with his former technical education and his four-legged friend Roxy. Responsible for all the tech-related topics, Simon will keep you up-to-date about the latest products.

13 thoughts on “Safer than safe: The new Tractive Safe Zone

  1. Bonjour,
    Est ce que je dois faire une mise à jour ou elle se fait automatiquement ?
    Merci de m’informer.
    Cordialement

    1. Vous devez mettre à jour votre application pour smartphone.
      Veuillez visiter le Google Play Store ou l’iTunes Store d’Apple pour installer les dernières mises à jour.

      Simon

  2. Hi,

    I have a TRGPS2/Tractive GPS 2 Pet Tracker to my dog, and I have lost the charger. I´s it possible to by a new one?

    Best regards,
    Sarah Montheli

  3. Hallo,

    Ik heb nu een paar dagen de tractive gps voor onze hond maar merk dat ik de save zone op de ipad steeds telkens opnieuw moet activeren. Wanneer ik dus uitlog en de dag erna weer inlog is de safe zone op inactief gezet. Vervelend!

    Gisela

    1. Beste Gisela,

      Dank u voor uw rapport.
      We zijn momenteel op zoek naar uw zaak.

      Ik heb een support ticket voor u gemaakt en u zult meer informatie zo spoedig mogelijk te ontvangen.

      De jouwe,
      Simon

  4. I have a question about the safe zone. I get an alert that my dog has left it, and then a short time later, an alert that he has returned to it, but the whole time he was moving around inside the house, well within the safe zone. Is there something I need to do to correct this?

    1. Dear Karen,

      This can happen when your dog is roaming the house and the GPS sensor has a low satellite signal. This can lead to a lower accuracy for location fixes in some cases.
      We are always adapting our algorithms to filter most of those inaccurate results and to keep those unnecessary alarms from appearing.
      An additional precaution you can take, is to make your Safe Zone a bit larger.

      Our Technical Support Team will be happy to be of further assistance in case you need them. (http://tractive.com/contact)

      Yours,
      Simon

  5. Im really disappointed that nowhere in your site is told that the second version or new Tractive does not work in Mexico. I asked before buying it, if this could work in that other country and I was told it was working. I bought it in Germany, send it to Mexico, didn´t work, pay to get it back to Germany, wasting time and money. After complaining I was told by your personal that the tractive 2 is not working in Mexico, so, why don´t you state that in your site?

  6. Well unless you can use custom polygons or at least rotate the rectangles, this feature is not really any better than previously.
    Street nets are not always rectangular nor are they always aligned north to south or east to west.

  7. Hi Catherine,

    I just read your article. Thanks for sharing that, I learned a lot from it!

    By the way, which would you recommend, sisal or carpeted scratching material? It’s something I get asked quite often from my own blog’s readers and I would love to know what you might think of it.

    I have actually written an in depth resource for buying cat furniture and I would love it you could share it with your readers as it may be of value or share some feedback!

    (http://cattree.uk/cat-scratching-tree-furniture-buyers-guide/)

    Let me know your thoughts and keep up the good work!


    Kind Regards,

    Jon

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