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Tractive Help Center

Through the relaunch of our website we took the chance to create a new and improved Tractive Help Center. The new Help Center is the result of FAQs from our Tractive users and we are more than happy to tell you how it works.

The new Tractive Help Center

When you enter the new Help Center you will still be able to find some of the old FAQ topics in a new and revised version. Each question now has its own page, including pictures and even videos.

Through an integrated management system it is now possible for all members of our support team to create new questions and/or topics, and recurring requests are now easier to handle. In the future, it may happen that a Help Center article/question will be linked to your support request.

Here are some examples of our most frequently asked questions: 

How to find a fitting question

  • In the Tractive Help Center you can easily find answers to all your questions. You can also find information about our products and apps.
    Tractive Website - Help
  • To learn more about a specific product you first have to choose the desired product.
    Tractive Website - Choose product
  • Then you can either choose a category or browse through all related topics that may help you.
    Tractive Help Center - Category Tractive GPS
    ⇒ When this doesn’t help you, you can always use the ‘Search’ function.

How do I contact Tractive?

Of course, it might happen that you don’t find the right answer to your question. In this case, you can always write our support team and open a new support ticket. Our support team will take care of your needs and requests individually in order to provide you with the best customer service possible and the best solution possible – as soon as possible!

Ask our support team



Sarah is a Certified Fitness Trainer, pet lover and the happy owner of a 2-year-old Japanese Spitz named Bailey. Sarah spends a lot of time outdoors, running, hiking and biking. She loves inspiring Tractives all over the world with weekly pet tricks and tips.

8 thoughts on “Tractive Help Center

  1. Lots of broken links, even from you help desk emails … It was complicated importing your device to Malaysia, but registering and activating is even more difficult!

    1. Hi Fernando,

      sorry for late reply, I just saw your comment.
      Unfortunately, some links were broken for a short time due to the changes in the new web-interface, but everything should work correctly again. If you still find any broken links or if you need any help with your GPS tracker, please let us know.

      Kind regards,

  2. Why has the web interface changed? How do you zoom in/out? THere used to be a + and -….now double-click zooms in, BUT NO WAY OUT…..

    1. Hi Patrick,

      we thought it was time for a facelift 😉
      You can zoom in with double click that is correct, but the intended zoom command should be triggered with a scrolling gesture on the map.
      If you still need help please leave us a ticket here

      Best regards,

      1. There is no scrolling “gesture” for a non touch screen laptop. How do I change to standard measurements from metric?

        1. Hi Patrick,

          we have added a zoom in and out button in the bottom right corner. Pinch-to-zoom gestures should work on most touchpads as well.
          Standard measurements are currently based on IP address, but we plan to add a toggle in the settings in the near future.

          Kind regards,

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