Fressnapf, Europe's leading pet supply retail chain, is retiring their GPS tracker service on December 31, 2027. As a result, no further device purchases or service renewals are offered.
Tractive is proud to work together with Fressnapf to make sure that you can continue safely tracking your pet and monitoring their health. As a part of this cooperation, Fressnapf is recommending Tractive as a trusted solution for GPS tracking and health monitoring.
Tractive offers top-tier GPS tracking, enhanced by innovative health features such as vital signs monitoring. We are confident that Fressnapf customers will find Tractive to be a reliable partner in keeping their pets safe, healthy, and happy now and in the future.
Tractive is based in Austria and is the global leader in GPS and Health Monitoring for dogs and cats, trusted by millions of pet parents worldwide. With thousands of glowing customer reviews and a Trustpilot rating of 4.7, making it the best-rated pet tracker on the platform, Tractive has earned a reputation for reliability, innovation, and pet safety. We offer real‑time GPS tracking and smart health monitoring in one intuitive device.
Fressnapf tracker customers have the opportunity to switch to Tractive in order to receive a free device and full credit for their remaining Fressnapf tracker service period. Until July 8, 2026, Fressnapf tracker customers can seamlessly transition to Tractive's platform - just follow the instructions here to sign up for a Tractive subscription and receive your free Tractive Smart Tracker.
Sign up for one year or more of Tractive service to claim your free Smart Tracker and transfer any remaining Fressnapf service time for free on top! Here's how it works:
1.
Enter your Fressnapf serial number
Tap the button "Redeem Your Offer Now" and enter the 9-digit serial number on the back of your Fressnapf tracker.
2.
Choose Your Free Tractive Device
Choose between multiple models and colors to find the perfect fit for your cat or dog. Learn more about Tractive Smart Trackers
3.
Activate & Start Tracking
Select a subscription plan and start using your tracker as soon as it arrives. Any remaining service period on your Fressnapf device will be added on top of your Tractive subscription at no extra cost.
Enjoy familiar tracking tools along with powerful new health features, like resting heart rate and respiratory rate monitoring. Tractive is constantly evolving, with impactful new features added regularly—at no extra cost.
| Feature | Tractive | Fressnapf |
|---|---|---|
| LIVE GPS Tracking | ||
| Virtual Fences & Escape Alerts | ||
| Strong Light & Sound | ||
| Health Monitoring incl. Vital Signs | ||
| XL Tracker with 1 Month Battery |
Tap ”Redeem Your Offer Now” and enter the 9-digit serial number on the backside of your Fressnapf tracker. Choose your Smart Dog or Cat Tracker, valued at €49-79 depending on the device, and pick a 1-, 2-, or 5-year subscription plan. Start tracking as soon as your tracker arrives.
You will be able to continue using your Fressnapf device until the end of your individual service period. Fressnapf is cooperating with Tractive to be able to make a special offer to its customers. It is recommended to make the switch to Tractive now to make sure that you can seamlessly continue tracking your pet. The special offer is only available until July 8, 2026. Don't miss this opportunity to ensure a smooth transition. Accepting the offer is not mandatory; you are not forced to change to a Tractive device.
The easiest way to find your Fressnapf tracker's serial number is to check the back side of your tracker. The serial number should consist of 9 numbers.
You can also find your serial number
Tractive will fully honor the remaining time on your Fressnapf tracker if you decide to take the offer and claim your free Tractive tracker with a subscription now. Any unused months from your Fressnapf service period will be automatically added to your new Tractive subscription, so you won’t lose any time you've already paid for. Redeem your offer here
The brand new Tractive device is free for all Fressnapf tracker customers. But to receive it, you’ll need to sign up for a 1-year or longer Tractive plan. See the most up-to-date pricing and plan details at tractive.com/plans.
You pay only for your Tractive subscription on a 1-, 2-, or 5-year plan. Plus, any remaining Fressnapf service period you have will be added on top at no extra cost. Your subscription covers the tracker’s built-in SIM and data for GPS & Health Monitoring.
Monthly plans aren’t available for this offer, but we have a 30-day money-back guarantee.
Tractive includes the familiar core GPS tracking and activity features and expands on them with additional benefits:
Contact Fressnapf’s customer support team via an email to kundenservice@fressnapf.de for questions about your Fressnapf device or Fressnapf service.
If you have questions about transitioning to a Tractive device or its delivery, or if you need help after receiving your Tractive device, contact Tractive’s Customer Support team via live chat (if available) or via the contact form.
Tractive is based in Austria and is the global leader in GPS and Health Monitoring for dogs and cats, trusted by millions of pet parents worldwide. With thousands of glowing customer reviews and a Trustpilot rating of 4.7, making it the best-rated pet tracker on the platform, Tractive has earned a reputation for reliability, innovation, and pet safety. Tractive offers real‑time GPS tracking and smart health monitoring in one intuitive device.
Tap ”Redeem Your Offer Now” and enter the 9-digit serial number on the backside of your Fressnapf tracker. Choose your Smart Dog or Cat Tracker, valued at €49-79 depending on the device, and pick a 1-, 2-, or 5-year subscription plan. Start tracking as soon as your tracker arrives.
You will be able to continue using your Fressnapf device until the end of your individual service period. Fressnapf is cooperating with Tractive to be able to make a special offer to its customers. It is recommended to make the switch to Tractive now to make sure that you can seamlessly continue tracking your pet. The special offer is only available until July 8, 2026. Don't miss this opportunity to ensure a smooth transition. Accepting the offer is not mandatory; you are not forced to change to a Tractive device.
Yes. For a limited time, active Fressnapf tracker customers have the unique opportunity to get a free Tractive Smart Dog Tracker or Smart Cat Tracker when activating it with a 1-year (or longer) subscription. This offer is exclusive to current Fressnapf tracker customers, as Fressnapf will end its GPS tracker service by December 31, 2027. Additionally, Tractive will transfer any remaining Fressnapf service period to your new Tractive plan.
Yes, we require all our customers to have a subscription, as it covers network costs and enables you to track your pet worldwide. As the market leader, Tractive offers precise GPS tracking and unique health features. Additionally, the Premium plan includes Family Sharing and a 365-day Location History. With the flexible 1, 2, or 5-year plans, you’ll enjoy top-tier service, and Tractive is continuously introducing innovative features and improvements for their customers.
See the most up-to-date pricing and plan details at tractive.com/plans.
The easiest way to find your Fressnapf tracker's serial number is to check the back side of your tracker. The serial number should consist of 9 numbers.
You can also find your serial number
This offer is only valid until July 8, 2026, so make sure to claim it before then.
Tractive will fully honor the remaining time on your Fressnapf tracker if you decide to take the offer and claim your free Tractive tracker with a subscription now. Any unused months from your Fressnapf service period will be automatically added to your new Tractive subscription, so you won’t lose any time you've already paid for. Redeem your offer here
The brand new Tractive device is free for all Fressnapf tracker customers But to receive it, you’ll need to sign up for a 1-year or longer Tractive plan. See the most up-to-date pricing and plan details at tractive.com/plans.
You pay only for your Tractive subscription on a 1-, 2-, or 5-year plan. Plus, any remaining Fressnapf service period you have will be added on top at no extra cost. Your subscription covers the tracker’s built-in SIM and data for GPS & Health Monitoring.
Monthly plans aren’t available for this offer, but we have a 30-day money-back guarantee.
No, Fressnapf will not charge you any additional fees. Your unused service time will be automatically added to your new Tractive subscription without any extra payment.
We encourage you to take advantage of Tractive’s special offer, as it’s only valid until July 8, 2026. Get your free Tractive and keep any remaining Fressnapf service period on top of your new Tractive plan.
Yes, we require all our customers to have a subscription, as it covers network costs and enables you to track your pet worldwide. As the market leader, Tractive offers precise GPS tracking and unique health features. Additionally, the Premium plan includes Family Sharing and a 365-day Location History. With the flexible 1, 2, or 5-year plans, you’ll enjoy top-tier service, and Tractive is continuously introducing innovative features and improvements for their customers.
See the most up-to-date pricing and plan details at tractive.com/plans.
Tractive accepts credit cards and PayPal for subscriptions.
Tractive Care offers peace of mind by providing a replacement for your Tractive device if it is lost, stolen, or damaged. Tractive Care can be added to all available subscription plans during the activation process.
Tractive uses multiple cellular networks across Europe to ensure strong, reliable coverage and consistently receives top ratings and reviews for connectivity and reliability. This means that your device will likely also work well in areas where the Fressnapf device operated successfully. Tractive devices automatically select the best available carrier, often providing coverage in locations where the Fressnapf tracker may not have worked.
Yes - once you switch to a Tractive device, you’ll need to download the free Tractive app to track your pet and access all features.
You can download the free Tractive app here:
No. Your Fressnapf login credentials won’t work with the Tractive app because your data stays with Fressnapf. You’ll need to create a new account with Tractive. Claim your free Tractive device and Tractive will walk you through the process step by step.
Tractive includes the familiar core GPS tracking and activity features and expands on them with additional benefits:
Yes! You can choose from several of our latest tracker models:
Fressnapf accessories, such as chargers, are not compatible with Tractive devices. But don’t worry. When your Tractive device arrives, it’ll come with a charger and a clip to easily attach it to your pet's existing collar.
Smart Health Alerts let you know when your pet’s activity patterns change. For dogs, they also report on changes in their sleep, vitals, and barking. They can act as an early warning, helping you spot potential health issues before they become more serious. Tractive is consistently expanding its health features with ongoing innovations to provide even more insights into your pet’s well-being.
Tractive monitors your dog’s resting heart rate and breathing. It helps you detect unusual changes early, sending you health alerts so you can take action if something seems off. Vital signs monitoring for cats is also available for Tractive CAT 6 Mini.
No, there will be no data exchange between Fressnapf and Tractive. Any personal data and data collected for your pet remains with Fressnapf.
Protecting your data is a top priority. When you transition to Tractive, you'll need to create a new account and you will be asked to review and accept Tractive’s Privacy Policy and Terms of Service. By accepting the offer, you agree to these terms, ensuring that you’re fully informed about how your data will be handled and the conditions that apply to your new subscription.
All operations will be conducted securely and in compliance with local laws and regulations.
No. Tractive will never sell your personal information to third parties without your prior approval. Tractive takes your privacy seriously and is committed to protecting your data.
Tractive only uses your information to provide and improve its services, and may share data only when necessary, such as with trusted service providers who help Tractive operate its platform. These partners are strictly bound by privacy agreements and can only use your data to support Tractive’s services.
You can read more in Tractive's Privacy Policy and Terms & Conditions, where you will find an explanation of how your data is handled and protected.
Each pet is unique, and Tractive understands if the tracker just doesn't work for yours. For this reason, Tractive offers a 30-day return period. To return your tracker, please complete the return form here and send your free Tractive device back. Once Tractive receives the tracker, your subscription will be refunded.
No. Your Fressnapf device warranty won’t carry over to Tractive.
However, your new Tractive device will have its own warranty, so you’ll still be covered moving forward. See the article What is the Tractive Warranty? for details.
Your Fressnapf tracker should be disposed of as electronic waste. Please follow your local municipality’s guidelines for proper electronic device disposal or recycling.
Contact Fressnapf’s customer support team via an email to kundenservice@fressnapf.de for questions about your Fressnapf device or Fressnapf service.
If you have questions about transitioning to a Tractive device or its delivery, or if you need help after receiving your Tractive device, contact Tractive’s Customer Support team via live chat (if available) or via the contact form.
Fressnapf, Europe's leading pet supply retail chain, is retiring their GPS tracker service on December 31, 2027. As a result, no further device purchases or service renewals are offered.
Tractive is proud to work together with Fressnapf to make sure that you can continue safely tracking your pet and monitoring their health. As a part of this cooperation, Fressnapf is recommending Tractive as a trusted solution for GPS tracking and health monitoring.
Tractive offers top-tier GPS tracking, enhanced by innovative health features such as vital signs monitoring. We are confident that Fressnapf customers will find Tractive to be a reliable partner in keeping their pets safe, healthy, and happy now and in the future.
