Customer Service Agent - Spanish

Paw Full-time (4 days, 35h/week)

Map pin Linz, Austria

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

As part of our Customer Happiness team, you will:

  • Work in an international company that puts their customers first and wants to provide an outstanding customer service experience
  • Solve customer requests from all over the world via email
  • Use customer feedback and your own creative ideas to improve our products and apps
  • Depending on your interest and experience, take on other tasks and exciting projects (e.g. in the areas of translations, customer review management, customer happiness, quality assurance of customer service, internal process optimization)
  • Optimize processes when it comes to solving customer requests
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

  • Excellent Spanish skills (C2)
  • Very good English skills
  • Very good communication skills
  • Ideally professional experience in customer service and with ticket systems
  • Valid work permit for Austria


Does this sound like you?

  • Interested in new technologies
  • Team player with good communication skills
  • Proactive, self-sufficient and motivated to learn
  • Willing to come and work with our fantastic team in Austria



  • four days per week 4 Day Week
  • modern office Remote Friendly
  • Flexible Schedule Flexible Schedule
  • pet lovers Pawternity Leave
  • culture Global Culture
  • health Wellness Bonus
  • social responsibility ½ Price Public Transport
  • tractive academy 6000+ Free Courses
  • buddy program A-Z International Support


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