Director of CRM

Paw Full-time (4 days, 35h/week)

Map pin Linz, Austria

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

As connection between our teams, you will:

  • Shape and execute our CRM strategy, leveraging data and technology to drive an exceptional customer experience and foster long-term customer loyalty
  • Develop and monitor KPIs to measure the success of CRM initiatives and campaigns
  • Analyze customer data to identify trends and insights that inform business decisions
  • Develop and maintain customer segmentation strategies to drive targeted communication
  • Build a team of CRM specialists to deliver exceptional customer experiences and meet business goals
  • Stay up-to-date with industry trends and best practices related to CRM, customer engagement, and data privacy, and develop strategies to incorporate these into the company's CRM approach
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

  • Minimum 5 years of experience in CRM, with at least 3 years of strategically owning the topic
  • Strong knowledge of CRM systems and practices, including segmentation, data management, and customer journey mapping
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Very good English skills


Does this sound like you?

  • Excellent leadership, communication, and collaboration skills
  • Strong analytical skills with the ability to interpret and use data to drive business decisions



  • four days per week 4 Day Week
  • modern office Remote Friendly
  • Flexible Schedule Flexible Schedule
  • pet lovers Pawternity Leave
  • culture Global Culture
  • health Wellness Bonus
  • social responsibility ½ Price Public Transport
  • tractive academy 6000+ Free Courses
  • buddy program A-Z International Support


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