Social Media Community Manager

Full-time (Linz, Austria)
Starting now!

Your territory

As part of our Communications team, you will:

  • Represent Tractive and manage our presence in online communities and platforms
  • Act as the liaison between Tractive and our target audience
  • Find the right places for us to communicate with users and others in the Tractive ecosystem - and determine how we should talk to pet parents
  • Consolidate, analyze and gain insight from customer feedback throughout various touchpoints in the customer journey while taking full ownership of feedback
  • Boost brand awareness in digital communities
  • Be our pet parent ambassador - help guide product and feature developments to match our customers’ needs and priorities 
  • Work closely with the Customer Happiness, Marketing, and Communications teams
  • Build relationships with customers and professionals in the pet industry
  • Engage with communities and organize events both online and offline
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”. 
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
  • Experience with customer/market research
  • Experience in working with hardware/software products is a plus
  • Very good communication skills
  • Fluent in English and German 

 

Does this sound like you?
  • Self-starter, strong communicator
  • Fast-paced solver of complex problems
  • Big picture thinker with an eye for detail
  • Well-versed in and up to date on social platforms used in our industry (such as Facebook, LinkedIn, Instagram, TikTok, etc.)
  • Willing to come and work with our fantastic team in Austria

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualifications and experiences. The annual gross salary is between 30,000 and 45,000 on a full-time basis.

Benefits of being our “paw”some employee

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