Technical Support Lead

Full-time (4 days, 35h/week)
Linz, Austria

Your territory

As the lead of our Technical Support team, you will:

  • Lead a key team within Tractive which monitors the performance of our trackers for pet parents’ peace of mind everywhere
  • Be the link between customers and Tractive’s internal development teams
  • Conduct error analysis and optimizations of our devices (Second Level Support)
  • Be the contact person for all emerging questions concerning hardware and firmware
  • Bring in your own ideas and customer feedback to improve our products
  • Implement improvements and automatizations together with our different teams
  • Test firmware and our hardware products from a user perspective
  • Analyze the performance of the devices in the field according to the defined metrics
  • Work with cutting-edge technologies (IoT and M2M)
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
  • Ideally professional experience in Second Level Support and/or Testing/Quality Assurance 
  • Analytical skills and attention to detail
  • Experience with firmware development is a plus (microcontroller)
  • Very good English skills


Does this sound like you?
  • Proactive, self-sufficient and eager to learn
  • Structured working method
  • Passion for new technologies
  • Willing to come and work with our fantastic team in Austria

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 40,000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.

Benefits of being our “paw”some employee

Check out other positions

Find your dream job

Sign up for the Tractive Newsletter

Join our pack for pawsome updates. Get discounts and tips for pet parents!

Apply now