Monitoring Engineer
Full-time (4 days, 35h/week) or Part-time
Linz, Austria
Technical Support Engineer
Full-time (4 days, 35h/week) or Part-time
Linz, Austria
About us
We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
Your territory
As part of our Technical Support team, you will:
- Be the first point of contact on all emerging questions concerning hardware and firmware
- Respond to internal requests and conduct deep-dive analysis about technical issues
- Conduct error analysis of our devices
- Test firmware and hardware products
- Execute database queries to analyze and improve our quality of service
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
- Analytical skills and attention to detail
- Basic understanding of electronics and hardware
- Experience in customer service or 2nd level support is a plus
- Very good English skills
Does this sound like you?
- Proactive, self-sufficient and eager to learn
- Structured working methods
- Empathetic and not willing to compromise when it comes to user needs or product quality
- Tech-savvy
- Willing to come and work with our fantastic team in Austria
Interested?
Benefits
- 4 Day Week
- Remote Friendly
- Flexible Schedule
- Pawternity Leave
- Global Culture
- Wellness Bonus
- ½ Price Public Transport
- 6000+ Free Courses
- A-Z International Support