Technical Support Engineer

Tractive is the most trusted name for keeping cats and dogs safe and healthy. The secret to our success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents. Want to be part of our story? Check out this role and see if you’re a good match!

Your territory

As part of our Technical Support team, you will:

• Dive into the fascinating world of advanced GPS tracking technology, helping us set new standards for innovation and reliability
• Monitor and enhance the real-world performance of our GPS devices, ensuring they perform at their best in every paw-sible situation
• Tackle complex technical challenges by identifying, analyzing, and resolving issues that arise
• Keep a close eye on performance indicators and help steer product success
• Act as the go-to expert, responding to technical queries and supporting cross-functional teams
• Collaborate with the monitoring team to continuously improve firmware performance
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

• Strong understanding of electronics and hardware-based products
• Solid analytical skills with a keen eye for detail
• Experience designing or optimizing monitoring systems
• Ideally, experience with microcontrollers and low-level programming
• Very good English skills

Does this sound like you?

• Proactive, self-sufficient, and always eager to learn
• Detail-oriented and structured in your approach to work
• Empathetic to user needs and passionate about delivering quality
• Technically curious and excited to stay ahead of the curve
• Excited to work in Austria alongside an outstanding team