Technical Support Engineer

Full-time (4 days, 35h/week)
Linz, Austria

Your territory

As part of our Hardware/Firmware team, you will:

  • Be the contact person for all emerging questions concerning hardware and firmware
  • Answer customer requests and do deep-dive analysis about technical issues
  • Conduct error analysis of our devices
  • Test firmware and hardware products 
  • Execute database queries to analyze and improve our quality of service
  • Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
  • Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
Your profile
Key requirements:
  • Experience in Testing/Quality Assurance
  • Analytical skills and attention to detail
  • Basic understanding of electronics and hardware
  • Experience in customer service or 2nd level support is a plus
  • Very good English skills

 

Does this sound like you?
  • Proactive, self-sufficient and eager to learn
  • Structured working methods
  • Empathetic and not willing to compromise when it comes to user needs or product quality
  • Tech-savvy
  • Willing to come and work with our fantastic team in Austria

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 30,000 full-time - at Tractive that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.

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