Technical Customer Service Agent

Your territory

As part of our Customer Happiness team, you will:

• Investigate and resolve complex technical challenges
• Assist customers with troubleshooting and problem-solving
• Contribute to impactful projects and Objectives and Key Results (OKRs)
• Proactively identify and implement improvements to existing processes
• Bring fresh ideas and innovative solutions to the table
• Collaborate closely with other agents during onboarding and upskilling
• Share knowledge and expertise with the team
• Maintain and update onboarding materials and resources
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

• Ideally, experience with devices that use GPS and cell network to function
• Experience with and knowledge of Apps and digital tools
• Experience in customer service and preferably experience with ticket systems and/or Confluence
• Excellent communication skills and the ability to convey information clearly
• Strong analytical skills and great attention to detail
• Very good English skills
• Valid Austrian work permit or current enrollment at an Austrian university/FH

Does this sound like you?

• Proactive, self-driven and eager to learn
• Interest to keeping yourself up to date & open for changes
• Reliable team player
• Tech-savvy with a passion for solving issues & puzzles
• Good at breaking down (and solving) complex problems
• Passion for inspiring others with knowledge
• Excited to work in Austria alongside an outstanding team

Salary rangeJust so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Austrian law requires us to state the minimum gross salary according to collective agreement, which is €28,369 per year on a full-time basis. At Tractive, that means a 4-day workweek with a 3-day weekend.